Welcome to our FAQ page! We have compiled some common questions and answers for you to help you find the information you need faster. If you have other questions, please feel free to contact us.
- Order related
Q: How do I place an order?
A: You can browse our product pages, add the items you like to the shopping cart, enter the checkout page, fill in the necessary delivery information and complete the payment to successfully place an order.
Q: Can I modify or cancel my order?
A: If you need to modify or cancel an order, please contact our customer service team within 24 hours after placing the order. Once the order enters the shipping process, it cannot be modified or cancelled.
Q: How do I check the status of my order?
A: Log in to your account and check the order status in “Order History”. You can also track your order through the link in the order confirmation email.
- Shipping and delivery
Q: What delivery methods do you provide?
A: We provide standard delivery and express delivery services. The specific delivery time and cost will be displayed at checkout.
Q: How long will it take for the order to be shipped?
A: Normally, we will process and ship your order within 1-2 business days.
Q: How can I track my package?
A: After shipment, you will receive an email with a tracking number, which you can use to track the status of your package in real time on the logistics company’s website.
- Returns and Refunds
Q: How do I apply for a return?
A: If you need to return a product, please contact our customer service team within 30 days of receiving the product and provide the order number and reason for return. Please make sure the product is unused and packaged intact.
Q: Who will pay for the return shipping?
A: If the return is due to quality problems or we sent the wrong product, the return shipping will be borne by us. If the return is due to personal reasons, the shipping cost will be borne by you.
Q: How long does it take to refund?
A: Once we receive and inspect your return, the refund will be returned to your payment account within 5-7 business days.
- Product related
Q: What materials are your water bottles made of?
A: Our water bottles are made of high-quality stainless steel to ensure that the product is safe, environmentally friendly, BPA-free, and has excellent heat preservation performance.
Q: Can the water bottle be used to hold hot or carbonated drinks?
A: Yes, most of our water bottles are safe for hot and carbonated drinks, but please check the specific instructions of each product to confirm.
Q: How to clean the water bottle?
A: It is recommended to hand wash the water bottle with warm water and mild detergent. Avoid using the dishwasher to extend the life of the product.
- Payment and Security
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), PayPal and other local payment methods.
Q: Is my payment information safe?
A: Yes, we use SSL encryption technology to protect your payment information and ensure that your payment process is safe and reliable.
- Customer Service
Q: How can I contact your customer service team?
A: You can contact us via the following methods:
Email: ironbottle@store.com
Customer Service Phone: +1319-976-2423
Online Customer Service: Click the online chat window in the lower right corner of the website to contact us.
If you don’t find the answer to your question, please feel free to contact our customer service team, we are happy to help you!